Mur Mur Creations
Last updated: March 2026
All Mur Mur Creations products are made to order.
Due to the nature of 3D printing and handcrafted production, minor variations in texture, color, or finish may occur and are considered normal characteristics of the product.
Product images are illustrative and may differ slightly from the final product.
These Terms and Conditions govern the use of the website and the purchase of products from Mur Mur Creations.
Business owner: Aleksandra Grechuta
Tax ID (NIF): ESY3254348T
Address: Montseny 32 2/2, 08012 Barcelona, Spain
Email: hello@murmurcreations.es
Phone: +34 648 909 916
Website: https://www.murmurcreations.es
Mur Mur Creations sells decorative lighting products, including 3D-printed lamps, lighting objects, decorative wall lights, and wireless rechargeable lamps.
All products are produced after the order is placed.
Estimated production time: 10–14 business days before shipping.
Mur Mur Creations currently ships within Europe only.
All prices displayed on the website are final prices including applicable taxes (VAT) where required by law.
Mur Mur Creations reserves the right to change prices at any time, but the price applied to an order will always be the one displayed at the time of purchase.
Payments are processed securely through:
Stripe (credit and debit cards)
Apple Pay
Google Pay
Klarna (where available)
Mur Mur Creations does not store payment information.
Orders are shipped using DHL or other courier services.
Shipping costs are calculated during checkout.
Mur Mur Creations is not responsible for delays caused by courier services, customs processes, or circumstances beyond our control.
In the event that a shipment is lost in transit, customers should contact hello@murmurcreations.es. Mur Mur Creations will work with the courier to investigate and, where appropriate, arrange a replacement or refund.
Because all Mur Mur Creations products are made to order, they are exempt from the standard 14-day right of withdrawal under Article 16(c) of EU Directive 2011/83/EU on consumer rights, which excludes goods made to the consumer’s specifications or clearly personalised.
Returns are not accepted except in the following cases:
Defective products
Items damaged during shipping
If your product arrives damaged or defective, you must contact hello@murmurcreations.es within 48 hours of delivery and include clear photos of the product and packaging.
Approved claims may result in a replacement or refund, at the discretion of Mur Mur Creations.
Mur Mur Creations products are covered by the legal guarantee applicable under EU consumer law, which provides a minimum 2-year guarantee from the date of delivery.
The warranty does not cover damage caused by:
Misuse or improper handling
Improper installation
Normal wear and tear
Mur Mur Creations processes personal data in accordance with applicable EU data protection law, including the General Data Protection Regulation (GDPR).
Personal data collected through this website (such as name, address, and email) is used solely for the purpose of processing and fulfilling orders, and will not be shared with third parties except where required to fulfil the order (e.g. courier services) or comply with legal obligations.
For full details on how your data is collected, stored, and used, please refer to our Privacy Policy, available on the website.
In accordance with EU Regulation No. 524/2013, consumers in the European Union may use the European Commission’s Online Dispute Resolution (ODR) platform to resolve disputes arising from online purchases.
The ODR platform is accessible at: https://ec.europa.eu/odr
Our contact email for dispute resolution purposes is: hello@murmurcreations.es
All content on this website, including designs, images, text, and branding, is the property of Mur Mur Creations and may not be reproduced or used without prior written permission.
Mur Mur Creations shall not be liable for indirect or consequential damages resulting from the use of its products or website.
Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the courts of Barcelona, Spain.
